Mystery Shopping

Mystery Shopping provides an insight into what happens when hard won prospective buyers are in contact with your sales and customer service teams. It also lay-bare the areas of improvement both for quality of deliverable and its delivery channel. Our top most mystery shopping services in cities like Chennai, Bangalore, Hyderabad, Mumbai, Kolkata and other major cities across the country offer companies actionable intelligence for improving their business standards. Some of the benefits that come along with our best mystery shopping services in India are as follows:

  • Accurate Customer Insight (ACI)
  • Improved Customer Delight & Satisfaction Index (CDSI)
  • Bring New guests
  • Increase sales
  • Closing gap between Customer expectations and experience
  • Identify loopholes in management
  • Improve Customer services Identify weakness
  • To increase Brand recall value
  • To maintain Consistency of brand
  • Improve areas in service delivery
  • Monitor and measure service performance
  • Improve customer retention
  • Provide feedback from front line operations
  • Monitor facility conditions - asset protection
  • Ensure product/service delivery quality.
  • Reduce Customer Complaints

Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeRetail uses customised methodologies to assess how customers experience various products and services. We offer customizable and accurate best mystery shopping tools in the following sectors:



The customer experience is what matters in this industry and nobody understands this better than us at WeRetail. We provide customized standards for evaluation of your teams working at hotels, spas, Rejuvenation Centers, Resorts , Clubs and Pubs, coffee shops etc. We provide holistic reports and also suggestions to improve your performance.


Customer contact and service is the prime focus of the Leisure Sector. Our Mystery Shopping researchers undertake the complete customer journey . This type of programme can provide meaningful feedback on your people and give an assessment of your facilities and standards of product quality. You'll be able to make any changes necessary and improve the commercial success of your enterprise.


Guest Service areas should be handled carefully by understanding the purpose of the guest's travel in order to provide required comforts and other related services during the travel.Our operations audits and trainings are customised to match the type of products and service this domain demands.


In the retail environment, it is important to know how well your team handles your customers. Mystery Shopping provides a true picture of your staff's customer service skills. Through our Mystery Shopper programme, one of our trained researchers will become a customer, visiting one or more of your outlets. He or she would provide reports on the general customer experience. From the results, you'll be able to evaluate their compliance with company procedures.


Our programmes can be used to improve performance in every aspect of Automotive Sales and After-Sales. In motor dealerships, our programmes are used to measure Sales Performance against a dealer's Sales Process.


Our food services include quality checks for Restaurants, Quick Service, Take Away, Fine Dining, Bars, Nightclubs, Drive In, Coffee Shops, Home Delivery etc.


Our experienced audit teams also undertake routine quality audits for Malls, Cinemas, Theatres, Amusement Parks, where the performance can not be measured in numbers but requires customer satisfaction. We provide tailor made reports for such specific requirements.


Educational Institutes, Telecom Service Providers, Government Departments


Regular audits of books and accounts are imperative to keep the finances healthy and similarly Mystery shopping for businesses of metro city is important to run the business without losing customers or good will. Unmonitored business will keep on losing consumers due to minor/major lapse in product quality or defects in delivery channel. Moreover, in metro cities like Chennai, Mumbai, Hyderabad and Bangalore people have various options of businesses and therefore even a minor lapse can cause severe business loss. However, such losses can be proactively avoided through the best mystery shopping that offers intelligent and actionable feedback and information to improve business and retain customers.


All of us dream of a job that is fun, without strict deadlines or anyone to boss around. Youth in metro cities such as Mumbai, Chennai, Hyderabad and Bangalore seek part time jobs that are well paying and interesting and thus get invariably attracted to Mystery Shopping. This part time job rewards you through pays, free shopping, free movies and free lunches. As a matter of fact, you are your own boss with your intelligent boots on and you also get to enjoy free shopping and lunches along with your regular pay.